Gift box delivery and returns

Delivery Gift Boxes

    We deliver gift baskets Australia-wide and offer express and standard shipping.

    Standard shipping is calculated at $9.95 and express shipping is $14.95. 

    Please note the following order cut-off times:

    • Orders placed before 12pm AEST on Monday, Tuesday, Wednesday and Thursday will be shipped that day
    • Orders placed after 12pm AEST on Monday, Tuesday, Wednesday and Thursday will be shipped the following business day
    • Orders placed after 12pm AEST on a Friday or over a weekend, will be shipped on Monday morning

    Orders are shipped using Australia Post and and the estimated delivery time is 1 - 3 business days, dependent on their delivery schedules and whether you choose express or standard shipping.  In most cases, customer in metro areas will receive their package the day after it is shipped when choosing the express option, but regional areas can take longer.

    Australia Post requires you sign for your order if you are at home, but if the recipient is not at home it will be left in a safe place so it is ready and waiting. If you do not want Australia Post to leave the order in a safe place when the recipient is not at home, please ensure you provide clear instructions in the notes field when placing your order with us.

    Please note that if you are purchasing alcohol the recipient must be over 18 and sign on delivery.  Due to licensing arrangements for gift hamper companies, you are unable to send alcohol to yourself.  You must be purchasing the gift for another person and sending it to their address. 

    Same day gift box delivery:

    Some Brisbane, Gold Coast, Sunshine Coast and Ipswich suburbs are eligible for same day delivery with StarTrack.  Eligible postcodes are at the end of this page and orders must be received before 10am each business day for this service. Orders will be received between 1pm and 6pm the same day.  Orders placed after 10am will be delivered the following day.

    Please choose the express shipping option for this service and note that StarTrack can only deliver to physical addresses (Not PO Boxes or Parcel Lockers).

    Order tracking gift boxes

    Once your order is packed and leaves our warehouse, you will receive an email with a tracking number so you can track the progress of your order.

    Additional information

    Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.  We are not responsible for lost or stolen packages delayed in transit due to our delivery partners, however we will do our best to assist you with any information you need in lodging an investigation with Australia Post should your parcel be missing.

    Please ensure the delivery address is correct as we cannot offer reimbursement if the wrong address is supplied.

    Refunds and Returns

    We inspect every item to ensure it is in perfect condition before it is dispatched. However, in the unlikely event an item has a manufacturing fault or damaged we will gladly refund the cost of the item if it is purchased on its own, or full cost of the gift box if it is included part of a package.  Please contact us at justine@leolovescoco.com.au if you need to request a refund.

    Unfortunately we do not offer refund or credit for change of mind.

    Same day delivery postcodes:

    BRISBANE POST CODES

    GOLD COAST

    SUNSHINE COAST

    4000

    4068

    4130

    4205

    4550

    4005

    4069

    4131

    4209

    4551

    4006

    4070

    4132

    4210

    4553

    4007

    4072

     

    4211

    4556

    4008

    4073

    4151

    4212

    4557

    4009

    4074

    4152

    4214

    4558

    4010

    4075

    4153

    4215

    # 4560 - (NAMBOUR & BLI BLI ONLY)

    4011

    4076

    4154

    4216

    4564

    4012

    4077

    4155

    4217

    4566

    4013

    4078

    4156

    4218

    4567

    4014

    4101

    4157

    4219

    4572

    4017

    4102

    4158

    4220

    4573

    4018

    4103

    4159

    4221

    4575

    4019

    4104

    4160

    4222

     

    4020

    4105

    4161

    4223

     

    4021

    4106

    4163

    4224

     

    4022

    4107

    4164

    4225

     

    4029

    4108

    4165

    4226

     

    4030

    4109

    4169

    4227

     

    4031

    4110

    4170

    4229

     

    4032

    4111

    4171

    4230

     

    4034

    4112

    4172

     

     

    4035

    4113

    4173

     IPSWICH

     

    4036

    4114

    4174

    4300 

     

    4037

    4115

    4178

    4301 

     

    4051

    4116

    4179

    4303 

     

    4053

    4117

     

    4304 

     

    4054

    4118

     

    4305 

     

    4055

    4119

    # 4500 (BRAY PARK, BRENDALE, STRATHPINE AND WARNER ONLY).

     

     

    4059

    4120

    4501

     

     

    4060

    4121

    4502

     

     

    4061

    4122

    4503

     

     

    4064

    4123

    4509

     

     

    4065

    4127

     

     

     

    4066

    4128

     

     

     

    4067

    4129